The Westin Excelsior, Rome, Rome (Italy) - Deals & Reviews

Breakfast had delicious selection of items. Close to via veneto. Really enjoyed our stay here and totally recommend.

The location was good right next to the hard rock cafe and large city park - walking around the city was doable but the distances were still considerable.

The room was at 13 celsius and freezing all the time - we were told that heaters were not available in April - ridiculous - we were in a grand deluxe double room but it was unacceptably cold. The service was ok but the hotel fell below expectations for the extreme cost of food and stay.

All staff were very good and profesional. Position is perfect for everything. Nice sized rooms, touch of class!!

A kettle would have been a nice extra as I like a coffee as I am getting sorted at my leisure. Got a surprise when I checked out when they asked for 6 euros City Tax

Clean, great location, so so menu at the restaurant.

With the price you should have access to use of a computer for free. At least for one hour a day at your room. Very hard with poor service at the room for use and only 15 minutes. More english tv availability. No information about the hotel in the room. No menu etc. The gift was great.

Last time to stay at westin excelsior rome, it was very bad 5 stars hotel and

The building is old, but the room was nice big and clean (i booked the bigger room) breakfast was good the staff very helpful and smiling :)

very expensive

Despite having paid top dollar for an exclusive room, I was very disappointed by the extras I had to pay on top of my room bill E.G. WiFi internet was an additional €4/hr, using the business centre was €4/usage, breakfast was not included in the room charge. These do not add up to a lot but they do really "cheapen" the experience we had at the hotel. I stay in many good hotels around the world and such things as WiFi and breakfast is always included in the room charge. Why can't that be the sae here? I would recommend the hotel to others but would caution them about the little nuisances re WiFi etc.

spa was good and I'd like to point out the readiness of the stuff to be at service

Rooms are Nice, and the hotel location as well..

Very little, except for location

The hotel needs a proper renovation. The hallways and the rooms smell of old carpets, the place literally stinks. A two star experience - stained carpets and walls in the room, tired common areas.

Location

Don't book here, if you need an invoice. Reception refused to issue an invoice when checking out. Booked.net would do that. Of course, you can't get an invoice from Booked.net and since then I am chasing for that piece of paper. The hotel simply wouldn't respond to emails or calls.